Refund & Returns Policy – Siam’s Vault

Effective Date: 20-September-2025
Website: https://siamnsbd.store

At Siam’s Vault, we provide only digital products. Since these are downloadable items, once delivered, they cannot be returned in the same way as physical goods. This Refund & Return Policy explains the terms under which refunds may or may not be granted.

1. Digital Product Nature

All products sold on our website are digital.
Once you complete your purchase and the product is delivered (via download link or email), you receive full access to the item. Therefore, returns are not possible.

2. Refund Eligibility

We generally maintain a no-refund policy for delivered digital products.
However, refunds may be considered in special cases such as:

• Duplicate payment for the same product.
• Technical issues on our side that prevent you from accessing your product.
• Wrong product delivered due to system error.

In such cases, you must contact us within 48 hours of purchase with valid proof.

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

• If the product has already been downloaded/accessed.
• If you purchased the wrong product by mistake.
• If you change your mind after purchase.
• If your device/software is incompatible with the product (details are provided before purchase).

4. Resolution Process

• To request a refund (if eligible), please email us with your order details.
• Our team will review your case and notify you of the decision.
• Approved refunds will be processed to your original payment method within 7–10 business days.

5. Contact Us

For questions or refund requests, please contact us at:

Siam’s Vault
📧 Email: admin@siamnsbd.store
📞 Phone: +8801634746670
🌐 Website: https://siamnsbd.store